Complaints Manager
Zopa · Hybrid
MeritLog read this listing from Zopa's Lever job board and last checked it on September 11, 2026.
Source: the employer's Lever job board. Open the original listing for current details.
Job details
- Work model
- Hybrid
- Salary
- Not listed by source
- Location
- London
Hiring context
How this role compares at Zopa
Zopa has 36 live roles in MeritLog’s catalog across 7 job families, and 7 of them are in finance. 1 of those listings publish a pay range, a disclosure rate of 3%.
Zopa concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
Job description
Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife We’re looking for a Complaints Manager to lead the day-to-day delivery of Zopa’s complaints function and DSAR activity. Reporting to the Head of Complaints, you’ll lead a team of Complaints Team Leaders and oversee the wider complaint-handling operation. You’ll be responsible for performance, quality, regulatory compliance and team development, while ensuring insights from complaints drive meaningful improvements across Zopa. This hybrid role requires you to come to our London office 2 days a week.
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